Tech
Failing to Translate Complexity into Economic Language
The signal that would change a CEO's mind rarely shows up in a dashboard. A manager knows something is wrong: the system feels slower, incidents are climbing, the team is frustrated. He cannot translate that feeling into economic language. He shows up complaining about accumulated shortcuts and needing time to fix it.
The CEO sees excuses, not costs. A team that used to ship fast now ships slow, so he assumes the engineers are getting complacent. The report turns that feeling into dollars.