Tech
Failing to Translate Complexity into Business Language
Because the business side knows little about technology, they view the tech department as an expensive black box and respond with micromanagement and reports. Neither side speaks the same language, and the cost of that disconnect lands on the customer.
The business side needs to understand this in their language, which is dollars and timelines, not technical jargon. If the tech department cannot translate the cost of complexity into numbers the business feels, nothing changes. The report prints hours times the loaded hourly rate, in money.